At Rexall, Canada’s leader in pharmacy healthcare, better patient outcomes start with you. It starts with the chain of events you initiate when you work with us. Patients and their caregivers count on us for a full range of services that contribute to the quality and safety of care for us all.
The Pharmacy Assistant is responsible for assisting the pharmacists and pharmacy technicians in properly dispensing medications to patients while providing exceptional customer service.
Provide exemplary customer service that meets the Rexall standards.
Supporting the pharmacists with the execution of Rexall patient-focused services such as MedsChecks™, pharmaceutical opinions, immunizations, smoking cessation, etc.
Contributing to, and assisting in the achievement of, the pharmacy and overall store budgetary targets.
Data entry and billing of prescriptions through Nexxsys, ensuring all required documentation is adequate and appropriate including (but not limited to) dosage and dosing intervals, third party billing restrictions, copayment management, coordination of benefits.
Understanding, recognizing, resolving third party billing issues.
Prescription preparation including regular prescriptions, compliance packaging, and simple compounding.
General OTC enquiries from patients and referral to a pharmacist where required and necessary.
Handling customer prescription pick-up and assisting with cashier responsibilities, including administration of accounts receivables.
Assisting in the management of site calendars, emails, scheduling patient care appointments (e.g. MedsCheck™), calling patients for follow-ups, and the development of clinic days.
Adherence to all relevant guidelines including the established Rexall Standard Operating Procedures and all applicable regulatory requirements.
Inventory management and reconciliation.
Monitoring of site refrigeration temperatures and reporting any variances directly to the chief pharmacist.
Effectively communicate with both external and internal contacts, in addition to developing and maintaining professional relationships with local health care professionals, suppliers, allied health businesses, and private insurance payers.
Other duties as assigned by the chief pharmacist or pharmacist on-duty.
Familiar with Nexxsys software system preferred with proficient computer/data entry skills.
Professional attitude; friendly and customer-service oriented
Attentive to details and ability to multi-task
Reliable, hard working and a quick learner
Exceptional communication and organizational skills