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Pharmacy Assistant - Your prescription to making a difference!



Job Description

Join an organization that makes a difference in the lives of patients across Canada!

The Express Scripts Canada Active Pharmacy Program bridges the gaps in Canada’s healthcare system that make it difficult for people with chronic or specialty conditions to manage their treatment and their health. With our Pharmacy services, patients experience better outcomes and engagement, increase convenience, cost saving and the support they need when they need it!


The Pharmacy Assistant works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Pharmacy Assistant will be responsible for processing prescription refills through the Kroll system and responding to and taking action on member requests as appropriate within his/her scope of practice.




  • Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
  • Recording and maintaining member information in the CRM system
  • Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
  • collecting information, processing RX orders and other types of service requests
  • Obtaining prescription transfers from retail pharmacies
  • Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
  • Support auto- notifications and call members for upcoming refills and renewals
  • Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
  • Manage team mailboxes/e-mails
  • Aid in management assigned tasks and projects
  • Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
  • Other responsibilities commonly performed by retail pharmacy assistants from time to time.



  • Pharmacy Assistant Diploma or Equivalent Experience
  • 1-3 years’ retail pharmacy experience
  • Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
  • Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
  • Experience in a Contact Centre would be an asset
  • Team player with the ability to work independently
  • Bilingualism (French & English) is an asset
  • Strong customer service focus
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
  • Proficient in Kroll software
  • CRM Experience is an asset.
  • Strong interpersonal skills with ability to work independently with minimal supervision
  • Must be able to work within the Pharmacy hours – Monday – Friday 9:00 am to 6:00 pm, Saturdays 10:00 – 6:00pm including statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management.

  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
  • Ability to analyze, problem-solve and mediate difficult situations.
  • Results-oriented paying attention to detail
  • Accuracy in Data Entry is mandatory




Pharmacy Operations is responsible for ensuring the efficient operations of the Express Scripts Canada pharmacies. This department is responsible for establishing and maintaining corporate standards of quality, productivity and performance in accordance legislative and regulatory requirements. Further, this department is responsible for overseeing the production levels and service standards associated with pharmacy operations.




Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.


It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.


We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.


We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.


For more information about Express Scripts Canada, visit its Web site at

Contact Information

Posting Date: 10-Oct-2017Pharmacy Technicians/Assistants Permanent, Full-Time Open 1 ASAP
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